Common questions.
Most of these get answered on the phone in 30 seconds. Saved you the call. If we missed yours, just dial (845) 628-4201.
New customers
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How do I become a customer?
Fill out the new account form on the Contact page, or call (845) 628-4201. We call back same business day to set up your pricing, delivery day, and first order.
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Do you have a minimum order?
No. One case is fine. We deliver to small delis the same way we deliver to country clubs.
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Do I need a business license?
Yes — Castle Provisions is a wholesale (B2B) distributor. We sell to licensed restaurants, delis, schools, caterers, country clubs, and institutions. Not to consumers.
Delivery
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Where do you deliver?
Putnam, Westchester, Dutchess, Orange, Rockland counties in NY, and Fairfield County in CT. Same-day in Putnam, next-day across the rest of the Hudson Valley. See our Service Area page for a map.
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When do trucks roll?
Monday through Friday, starting at 6 AM. Most deliveries land between 7 AM and 11 AM.
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How late can I order?
For next-day delivery, place your order by 4 PM the day before. Same-day in Putnam usually requires a morning call.
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Do you deliver on weekends?
No. Castle runs Monday through Friday only. Saturday or Sunday rush orders should be placed by Friday.
Ordering & billing
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How do I place an order?
By phone. Call (845) 628-4201 and talk to your account rep. Many of our customers also text or email regular orders.
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Do you offer credit terms?
Yes — most accounts run on net-15 or net-30 terms after the first delivery. Your rep will set this up during onboarding.
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What happens if a product is out of stock?
Your driver or rep calls before the truck rolls. We'll suggest a sub or skip the line — your call.
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How do I handle a recall?
We notify you the same hour we hear it from the source. Affected product gets pulled and credited automatically.
Catering & special orders
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Do you supply caterers?
Yes — we supply event kitchens and caterers across the region with bulk product, paper goods, and last-mile coordination. See our Services page.
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Can you handle a one-off large order?
Yes. Call ahead — bigger orders need 48–72 hours for sourcing depending on the items.
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Do you carry organic / specialty product?
We can source most things. Call your rep — if it's in the regional supply, we can get it.
Still have a question?
Easiest answer: pick up the phone. We've been doing this for 47 years.